Friday, November 18, 2005

Complaints

I wonder, what day is this? Day four since they put up that ad banner? I was thinking about switching to Road Runner W/AOL, but I'm thinking Verizon right now! You know they have hundreds if not thousands of ad banners on other sites, why do they need them on journals. I mean C'mon will it hurt their bottom dollar to remove them.

Anyways, my eyes are still hurting from yesterday, well actually before that. I'm still having double vision and it's still a little blurry. My glasses were/are bothering my nose, and my eyes a little. It hasn't even been two years yet, and I manage to damage my glasses and get a little more blind. I just want to go upstairs and just close my eyes for a bit, but I remembered something. I remembered when I posted in my journal, about how I got suspended and what I thought about it. I wrote that the manager told me the dollar amount of how much the customer that I argued with supposedly spent in the store a week. It wasn't about my actions or her un-satisfaction, it was about the money. That's what is going on here, I believe our letters and our complaints are falling on deaf ears. I think the only way we may get somewhere is either with more supporters or legal action. Today we got an email concerning the service desk. The customer came to the desk on three different occasions to complain about people that are not handicapped parked in the handicapped zone. When he came to me, he asked me to call the police, but I felt it was a bit(what's the word I'm looking for) overkill! So I called the manager instead. So with that email he threatened to sue and now we have to call a manager and call the police whenever this occurs (I still think its overkill).

You know the funny thing is we got two more complaints. One was that we didn't respond to the bottle machines fast enough. If these people could only understand that there are times when we are either busy helping customers at the desk, or we are by ourselves and can't get to it. What do they want us to do just walk away from the customer that we are helping (in the middle of a western union transaction, money order transaction, lotto transaction, utility payment transaction, check-cashing transaction, phone call, wringing groceries, tickets.com...etc) Bottles are like the last thing on our minds. Most of the people returning the bottles don't even shop at our store, they get there money and leave. Then there are sanitary issues. The bottles aren't even clean most of the time, and in some cases, someone brings in bottles with gasoline in them.

The second complaint was, (it wasn't my sister) that our pens didn't work! What kind of complaint is that? If our pens don't have any ink in them, let us know and we will either replace it, or give you one of ours (we have plenty).

4 comments:

Ari said...

I always bring my own pen, because I have a bad habit of putting the pen away in my purse. I'd rather have it be my own than accidently steal it!

I agree with you, but I do know that legally AOL is within its right to put the banners up. It's morally and ethically wrong, but legally they are allowed to. I hate that though. I'm going to keep getting my voice out there though. I may seem like we're asking for the moon, but hey why not? Sometimes if you ask for the moon, you just might get it.

Chris said...

How did they write the complaint if they didn't have a pen? he he

Ari wants us to moon her? That is just so wrong.


Chris
http://inanethoughtsandinsaneramblings.blogspot.com/
http://www.bigoven.com/~swibirun

Jackie said...

An interesting thing I noticed when I moved to NJ (from being New York, then Connecticut)is that there is NO DEPOSIT on bottles! None! Whatsoever! Odd, ain't it?

Jod{i} said...

LOL..yea how did they write a complaint without a pen?

My issue is, I pay, I dont want them. Give me an option to opt out. Or give me a cut, cheaper? And what about my copyright? My writings are...so what of that? They can not use my writings to further their gain...
sigh...

Sorry about the complaints, here, aol and work....